Terms of Service

Blend lets merchants receive, manage and track orders from connected sales channels, sync items and prices, receive live alerts and view reports, on the web, mobile apps and supported devices (the "Services"). Optional products such as BlendAI and Blend Finance may have additional terms. Blend Finance is provided through licensed partners; Blend is not a lender.

• Provide accurate and complete information, and keep it up to date.
• You are responsible for your users, their actions and their login credentials.
• Tell us immediately about any unauthorized use of your account.
• Blend is for business use only.

• Subscriptions are charged per location, in advance, for the period in your order form or plan.
• Add-ons and one-time setup fees are charged as stated in your order form.
• Prices exclude VAT, which is added at the applicable rate.
• Blend does not charge commission on the value of your orders. Fees charged by third-party channels, such as delivery-app commissions, are between you and that channel.
• If an invoice remains unpaid [14] days after its due date, we may suspend the Services after giving you notice.
• Fees already paid are non-refundable, except where the law or your order form says otherwise.
• We may change prices for the next renewal period by giving you at least 30 days’ notice.

• Your subscription starts on the date in your order form and renews automatically for the same period, unless either party cancels at least [30] days before the renewal date.
• Either party may terminate if the other materially breaches these Terms and does not fix the breach within 14 days of written notice.
• When your subscription ends, your access stops. You can request an export of your data within [30] days; after that, we delete or anonymize it in line with our Privacy Policy.

• Comply with applicable laws and with the terms of every sales channel you connect.
• Collect your customers’ data lawfully and inform them as the law requires.
• Make sure the items, prices, images and other content you publish are accurate and that you have the right to use them.
• Do not use Blend to sell prohibited goods, send spam or break any law.
• Do not copy, resell, reverse engineer or interfere with the Services, or try to access them without authorization.

Blend connects to delivery apps, cashier systems, e-commerce platforms and other third-party services. Their availability, features, fees and terms are controlled by those third parties. We are not responsible for their outages, changes, decisions on orders or the fees they charge, although we work to restore connections quickly.

You own the data you and your customers put into Blend. We process it to provide the Services in line with our Privacy Policy and, for your customers’ order data, on your behalf as a processor. We may use aggregated, anonymized data that does not identify you or any person to improve and develop the Services.

Blend and its software, design and content belong to Blend or its licensors. During your subscription we grant you a limited, non-exclusive, non-transferable right to use the Services for your business. If you share feedback, we may use it freely to improve Blend.

We aim to keep Blend available at all times and give advance notice of planned maintenance where possible. Technical support is provided through our official channels: the chat on tryblend.net, the order-receiving app and the branch management app. Other channels, such as WhatsApp, may be offered as a convenience but are not official support channels.

If you buy or rent a Blend device, the price, delivery, warranty and return terms in your order form apply.

Outputs from BlendAI and other AI features are suggestions. Review them before relying on them for business decisions.

To the extent permitted by law, the Services are provided "as is" and "as available". Blend does not guarantee any level of sales, or that the Services will be uninterrupted or error-free.

To the extent permitted by law, neither party is liable for indirect or consequential losses, including lost profits, revenue or data. Blend’s total liability under these Terms is limited to the fees you paid to Blend in the 12 months before the event that gave rise to the claim.

You will indemnify Blend against claims arising from your products, your content, your use of the Services in breach of these Terms, or your breach of the law.

Each party will keep the other’s non-public business information confidential and use it only to perform these Terms.

We may update these Terms. We will notify you of material changes at least 30 days before they take effect. Continuing to use Blend after that date means you accept the updated Terms.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will first try to settle any dispute amicably within 30 days; if they cannot, the competent courts in Riyadh have jurisdiction.

Your order form and these Terms form the whole agreement; if they conflict, the order form prevails. You may not transfer this agreement without our written consent. Neither party is liable for delays caused by events beyond its reasonable control. If there is any conflict between the Arabic and English versions, the Arabic version prevails.

Al Mumkinah IT Company (Blend) · Al Rimal, Riyadh, Saudi Arabia · [email protected] · tryblend.net